"Extending IT service management capabilities beyond technology services to handle company-centric use circumstances; taking care of service desire and provide through a popular platform, portal, and service catalog; and rushing up innovation and workflow automation through PaaS/small-code progress tooling." - Charles Betz, Forrester Productivity Enhancement: Standardizing procedures ... https://connerirvxc.pointblog.net/indicators-on-enterprise-service-management-you-should-know-76656737